Privacy Policy

Last updated: August 22, 2026

1. Overview

Rate My Therapist (“RMT”, “we”, “us”) operates a directory of therapists and counselors and lets visitors read and submit reviews. This policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

  • Account information: when you sign in with Google, we receive your name, email address, and profile picture from your Google account.
  • Content you submit: reviews, ratings, therapist listings, and any text you provide through our forms.
  • Location information:with your browser's permission, we use approximate geolocation to suggest therapists near you. You can decline this and search by location manually.
  • Usage data: pages visited, device/browser type, referring pages, and page performance, collected via Vercel Analytics and Vercel Speed Insights.
  • Product analytics and session recordings: we use PostHog to understand how the site is used — which pages and buttons people interact with, where searches lead, and where people get stuck. This includes recording anonymised sessions (see Section 6).
  • Anonymous product feedback:the “Feedback” button and the prompt under search results collect a category, an optional message, and the page you were on. These are stored without your name, email, account, or IP address; contact details typed into the message are automatically removed before it is saved.
  • Cookies: we use a small number of cookies to keep you signed in and to remember your selected location.

3. How We Use Information

  • To operate and improve the site, including displaying reviews and therapist listings.
  • To authenticate you and associate reviews or votes with your account.
  • To detect abuse, spam, and fraudulent reviews.
  • To show relevant advertising through Google AdSense (see Section 5).
  • To measure which features are used and find parts of the site that are confusing or broken.

4. Sharing of Information

We do not sell your personal information. We share data only with service providers that help us run the site (e.g. hosting, authentication, analytics, and advertising providers), and only as needed for them to perform their services, or where required by law.

5. Advertising & Third-Party Services

We use Google AdSense to display ads. Google and its partners may use cookies and similar technologies to serve ads based on your prior visits to this and other websites. You can opt out of personalized advertising by visiting Google Ads Settings.

6. Analytics & Session Recording

We use three processors for analytics: Vercel (traffic and performance, cookieless), PostHog (product analytics and session replay), and Google (AdSense, Section 5). PostHog stores a random identifier in your browser so that it can group page views into a session; it is not linked to your account.

Session replay reconstructs how a page was used — scrolling, clicks, and navigation — so that we can see where the site is confusing. It is configured so that everything you type is masked — the contents of every text box, on every form, are replaced before the recording leaves your browser. On top of that, the review submission form, the claim form, and the text of reviews shown on screen (including a review quoted back to you when you report it) are blocked from recording entirely. We never store the text of what you searched for in analytics.

Event data is retained for up to 12 months and session recordings for 30 days. You can opt out of PostHog analytics and session recording here; the choice is remembered in this browser.

Product analytics are not active in this environment.

7. Your Choices

  • You can opt out of product analytics and session recording using the control in Section 6.
  • You can decline location access in your browser; the site still works without it.
  • You can sign out at any time from the account menu.
  • You can request deletion of your account data by contacting us via the Feedback page.

8. Children's Privacy

RMT is not directed at children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

10. Contact

Questions about this policy? Reach out through our Feedback page.